Responsible Gaming
at do111

Age Restriction — 18+ Only

Gambling is an activity intended exclusively for adults aged 18 and above. do111 takes its age-verification obligations seriously and requires all new players to confirm their date of birth during registration. Before processing any withdrawal, do111 performs a mandatory Know Your Customer (KYC) identity check using a Bangladesh National Identity Card (NID) or valid passport to confirm that the account holder is at least 18 years of age.

If do111 has reasonable grounds to believe that a registered account is being operated by a minor, the account will be suspended immediately, all pending withdrawals will be frozen, and any funds deposited by or on behalf of the minor will be held pending investigation. do111 cooperates fully with parental enquiries regarding underage access and encourages parents and guardians in Bangladesh to make use of internet filtering tools to restrict access to gambling websites on shared or family devices.

Parental Controls

If you share a device with children or younger family members, do111 strongly recommends installing reputable internet filtering software to block access to online gambling platforms. Options compatible with Android and Windows devices commonly used in Bangladesh include parental control features built into major browsers as well as third-party family safety applications. do111 does not endorse any specific third-party product but encourages all households with minors to take proactive steps.

Safe Play Principles

Gambling on do111 — whether you are betting on Bangladesh Premier League cricket, spinning slots, or joining a live casino table — should always be an entertainment activity, not a financial strategy or an escape from personal difficulties. The following principles form the foundation of responsible gaming at do111 and are recommended to every player registered on the platform.

• Set a personal budget before you play. Decide in advance how much money you are comfortable losing in a single session or over a given week or month. Treat this amount as the cost of entertainment, not as capital you expect to recover.
• Never chase losses. If you have reached your session budget, stop. Attempting to win back money you have lost by continuing to play is one of the most common patterns that leads to problem gambling. Each game outcome on do111 is determined by a certified random number generator and is independent of prior results.
• Play with money you can afford to lose. Never use funds intended for rent, food, utilities, loan repayments, or family expenses to fund your do111 account. Deposits on do111 are denominated in Bangladeshi Taka (৳) and should come from discretionary income only.
• Keep track of time. It is easy to lose track of how long you have been playing, particularly on live casino games or during live cricket betting sessions. Set a time limit for each gaming session and use do111's time-out tools to enforce it.
• Take regular breaks. Step away from the screen, especially during extended play sessions. do111 recommends at least a 15-minute break for every hour of active play.
• Do not play under the influence. Avoid gambling when you are tired, emotionally upset, under the influence of alcohol, or facing significant personal stress. Impaired judgement leads to decisions that deviate from your own responsible gaming budget.
• Balance gambling with other activities. Gambling should be one leisure activity among many. If you notice that betting on do111 is becoming your primary hobby or the activity you think about most, consider using the self-exclusion or time-out tools described below.

Deposit Limits

do111 provides all registered players with the ability to set personal deposit limits on their accounts. Deposit limits restrict the total amount of Bangladeshi Taka (৳) that can be deposited into your do111 account over a defined rolling time period. Setting a deposit limit is one of the most effective practical tools for keeping your gambling spend within a comfortable budget.

Limit Type	Period	When It Takes Effect	How to Reduce	How to Increase
Daily Deposit Limit	24 rolling hours	Immediately	Immediately upon request	After 24-hour cooling period
Weekly Deposit Limit	7 rolling days	Immediately	Immediately upon request	After 7-day cooling period
Monthly Deposit Limit	30 rolling days	Immediately	Immediately upon request	After 30-day cooling period

Loss Limits

In addition to deposit limits, do111 offers optional loss limits that cap the total amount you can lose across all games within a given rolling period. Loss limits operate using the same daily / weekly / monthly structure as deposit limits and apply the same cooling-off rules for increases. Loss limits are independent of deposit limits and can be set simultaneously for layered protection.

Wagering (Stake) Limits

Players who prefer to manage their spending at the individual bet level can set a maximum stake limit, which restricts the size of each individual wager placed on do111. This is particularly useful for players who enjoy high-volatility slot games or live casino tables where single-spin or single-hand stakes can accumulate quickly.

Time-Out Feature

A time-out is a short-term voluntary break from gambling on do111. During a time-out, your do111 account remains open but all real-money betting activity — including deposits, game play, and sports wagering — is suspended for the duration you select. Time-outs are suitable for players who feel they need a brief pause rather than a longer break from gambling.

Available Time-Out Periods

• 24 Hours — a one-day cooling period, ideal after a difficult session
• 48 Hours — a two-day break over a weekend or holiday period
• 7 Days — a full week away from the platform
• 30 Days — a month-long pause for a more substantial rest

A time-out takes effect immediately upon activation. It cannot be reversed or shortened before the selected period expires — this is by design, to protect you from impulsive decisions made in the heat of the moment. When a time-out expires, your account is automatically restored to its normal status and you will receive an email notification to your registered address.

How to Activate a Time-Out

1. Log in to your do111 account using your registered mobile number or email address.
2. Navigate to Account Settings from the main menu.
3. Select Responsible Gaming from the settings sub-menu.
4. Choose Time-Out and select your preferred duration (24 hours, 48 hours, 7 days, or 30 days).
5. Confirm your selection. The time-out activates immediately upon confirmation.
6. You will receive an email confirmation to your registered address acknowledging the time-out activation and its expiry date and time in Bangladesh Standard Time (BST, UTC+6).

If you encounter any difficulty activating a time-out through your account settings, contact do111 support at [email protected] immediately and a member of the team will activate the time-out on your behalf without delay.

Self-Exclusion

Self-exclusion permanently or temporarily blocks your access to the do111 platform for a defined minimum period. Unlike a time-out, a self-exclusion cannot be reversed before its minimum term has expired, regardless of requests to the contrary. This is a deliberate safeguard built into the policy to ensure that self-exclusion serves its protective purpose.

Self-Exclusion Periods

• 6 Months — the minimum self-exclusion period available at do111
• 1 Year — a full twelve-month exclusion period
• 3 Years — an extended exclusion for players who require a longer break
• Permanent — a lifetime exclusion with no option to reopen the account

During self-exclusion, your do111 account is suspended and you will not receive any promotional communications, bonus offers, or marketing material from do111. Any existing balance at the time of self-exclusion will be reviewed and, if applicable, refunded to your verified payment method (bKash, Nagad, Rocket, or bank account) in accordance with do111's standard withdrawal process. Pending bonus wagering requirements are forfeited upon self-exclusion activation.

How to Self-Exclude

1. Log in to your do111 account.
2. Go to Account Settings → Responsible Gaming.
3. Select Self-Exclusion and choose your exclusion period (6 months, 1 year, 3 years, or permanent).
4. Read and acknowledge the self-exclusion terms, then confirm your selection.
5. Your account is suspended immediately. A confirmation email is sent to your registered address.
6. If you wish to self-exclude but cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. do111 will action the exclusion within 24 hours of receiving the request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. The following warning signs are widely recognised indicators that gambling may have moved beyond recreational entertainment. If you recognise several of these signs in your own behaviour, do111 strongly encourages you to use the self-exclusion tool or contact the support team for assistance.

Experiencing one or two of the above on a rare occasion does not necessarily indicate a gambling problem, but a consistent pattern across several signs is a strong signal that professional support would be beneficial. do111 does not judge players who come forward with concerns — reaching out to the support team at [email protected] is a confidential process and the first step towards getting help.

Self-Assessment Questionnaire

If your answers to this questionnaire give you concern, please do not hesitate to contact do111 support or one of the external support organisations listed in the Support section below. Gambling problems are treatable, and reaching out early leads to significantly better outcomes.

Support & Help Contacts

do111 maintains a dedicated responsible gaming support channel available seven days a week for players in Bangladesh who have concerns about their gambling behaviour or who wish to activate account protection tools. All responsible gaming requests are handled with strict confidentiality and are prioritised ahead of general customer service enquiries.

Contact do111 Responsible Gaming Support

• Email: [email protected] (subject line: "Responsible Gaming")
• Response time: All responsible gaming requests are acknowledged within 2 hours (BST) and actioned within 24 hours.
• Self-exclusion requests by email: Include your registered mobile number and preferred exclusion period. do111 will action the exclusion the same day.
• Deposit and loss limit requests: Include your registered mobile number and the limit type and amount you wish to set. The limit will be applied immediately.

General Responsible Gaming Guidance

For players seeking broader guidance on problem gambling beyond the do111 platform, do111 recommends speaking with a trusted family member, a general practitioner, or a licensed mental health professional. In Bangladesh, mental health support services are available through government hospitals, the National Institute of Mental Health (NIMH) in Dhaka, and private counselling centres in major cities including Dhaka, Chittagong, Sylhet, and Rajshahi.

do111 does not provide medical or psychological counselling directly but encourages any player who is experiencing distress related to gambling to seek qualified professional support at the earliest opportunity. Early intervention consistently produces better outcomes than waiting until problems become severe.